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| This website´s shipments will be made UPS, one of the largest worldwide shipping companies, allowing us to offer international shipping for all your orders |
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| We also rely on UPS´s service and pricing tools from which you can select from any of UPS´s offered delivery services for each order. |
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| The prices for all UPS services depend on the type of order made. You will be informed of this price before you decide to confirm the order and it will appear as a separate charge, apart from the price of the products. |
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| All orders are subject to availability and to the payment confirmation. Once the order is processed and the money order is approved, your order will be shipped within 2 business days. |
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| The time of delivery depends on the type of UPS service you choose or on any setback that may occur in the delivery. La Vinoteca Virtual S.L.is not responsible for any of these situations, but we do assume the responsibility of looking into and continuing to service your orders promptly. |
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| All of our products are securely and correctly packaged to avoid any damage in the delivery. Before any shipment is made, the products are inspected to guarantee a proper delivery so that in the case that any shipment is damaged, their total value will be fully insured. |
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| Cancellations are admitted up to the date of delivery. Once the product has been delivered cancellations will not be accepted and will be considered as returns. |
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| Returns are accepted for damaged products. The client is initially responsible for paying the return shipping fee destined to La Vinoteca Virtual S.L. Once received, La Vinoteca Virtual S.L. and members of wine cellar will check the damage. Once the damage is confirmed La Vinoteca Virtual S.L. will replace the product and cover the costs of the new shipment. If the damage is not confirmed as a proper motive for a return, La Vinoteca Virtual S.L. reserves the right not to pay the client’s return shipping fee or the corresponding percentage of the non-returned products, and a sum of up to 25% of the complete transaction costs will be considered as office fees. |
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| La Vinoteca Virtual S.L. understands that at the time of your order confirmation you accept these terms and conditions throughout the process of your purchase. |
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| We will exercise great care in offering you an excellent shipping service, and La Vinoteca Virtual S.L. asks for your pardon for any situation not related to the company that leads to the delay or damage of your order. |
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| Thank you for using are services. |
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